Cross-Cultural Intervention or Mediation
The interventionist or mediator in a conflict management situation sets the tone of cultural sensitivity. Knowing what to do and what not to do is essential to ensure that culture is a bridge, not a barrier, to resolving conflict and reaching common ground.
We provide intervention and mediation services for situations in which cultural differences are a factor in a workplace conflict.
Our interventionists and mediators are:
Educated about culture’s influence on conflict
Culturally sensitive in their approach to conflict management
Respectful of diverse communication styles and cultural motivators
Aware of their own cultural triggers and quick to suppress culturally influenced reactions should they arise
Parties to a conflict come away with:
An understanding of culture’s influence on workplace conflict
A broadened perspective of the conflict
Elegant solutions that meet the needs of the cultures involved in the conflict