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Cross-Cultural Intervention or Mediation
The interventionist or mediator in a conflict management situation sets the tone of cultural sensitivity. Knowing what to do and what not to do is essential to ensure that culture is a bridge, not a barrier, to resolving conflict and reaching common ground.
Program Details
We provide intervention and mediation services for situations in which cultural differences are a factor in a workplace conflict.
Our interventionists and mediators are:
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Educated about culture’s influence on conflict
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Culturally sensitive in their approach to conflict management
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Respectful of diverse communication styles and cultural motivators
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Aware of their own cultural triggers and quick to suppress culturally influenced reactions should they arise
Parties to a conflict come away with:
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An understanding of culture’s influence on workplace conflict
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A broadened perspective of the conflict
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Elegant solutions that meet the needs of the cultures involved in the conflict
cross culture info
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