Jacqui delivered an excellent program to our multicultural staff. We wanted a program that would assist us to increase trust between our departments. I knew that with increased trust, our staff would be more apt to be creative and productive, and enjoy their jobs even more. To improve cross-cultural skills, you need to demonstrate openness, genuineness, and integrity. Multicultural skills are acquired over time, not overnight. Since most of us tend to avoid anything that is unfamiliar, it takes a true commitment to educate ourselves and broaden our "comfort zone." Building trust across cultures is Faeron’s forte, so we knew we had the perfect program, and we did. We learned practical skills that we are using with each other and with our multicultural membership. The education program Jacqui provided was the perfect investment in our staff.
Executive Director, Channel Islands YMCA